Steph Vaughan-Jones: Lessons from the Quotes of the Show

In this episode, Steve Fretzin and Steph Vaughan-Jones discuss:

  • Hiring the right people for the right job.
  • Being flexible to find success.
  • Getting closer to your customer.
  • Developing relationships and developing leaders.

Key Takeaways:

  • People fear mistakes – that is why they don’t take risks. Mistakes are not a failure, they are a chance to learn and further your success.
  • Recognize the potential in the people on your team. If you put them in the right role, they will shine.
  • Stay close to your client – ask questions and identify the needs they have (even if they don’t yet realize it).
  • The best teachers are those who do it well.

“62% of calls are for urgent matters. Nothing can beat that phone call, and that human interaction.” —  Steph Vaughan-Jones

Thank you to our Sponsors!

Legalese Marketing:


Practice Panther:

Connect with Steph Vaughan-Jones:  




Connect with Steve Fretzin:

LinkedIn: Steve Fretzin

Twitter: @stevefretzin

Facebook: Fretzin, Inc.



Book: Legal Business Development Isn’t Rocket Science and more!

YouTube: Steve Fretzin

Call Steve directly at 847-602-6911

Show notes by Podcastologist Chelsea Taylor-Sturkie

Audio production by Turnkey Podcast Productions. You’re the expert. Your podcast will prove it.