Susan Ibitz: Being Present in Your Relationships

In this episode, Steve Fretzin and Susan Ibitz discuss:

  • Soft skills are marketable and make you employable.
  • The relationship behind know, like, and trust. 
  • Starting soft and inviting questions. 
  • Tips about nonverbal communication. 


Key Takeaways:

  • If you’re not selling a product, you are selling yourself or your service. 
  • If people don’t remember you when you talk, there is a problem. We have two ears and one mouth, use them proportionately. 
  • Treat others the way they want to be treated and you will be remembered as remarkable. 
  • Gather the baseline information before you jump to solutions or try and fix without understanding the client’s problem. 


“In law sales and networking, you establish rapport and you use words, which are more important than the body. Words are be more important because I pay attention. Be present.” —  Susan Ibitz


Connect with Susan Ibitz:  









Thank you to our Sponsors!

Legalese Marketing:



Connect with Steve Fretzin:

LinkedIn: Steve Fretzin

Twitter: @stevefretzin

Facebook: Fretzin, Inc.



Book: The Ambitious Attorney: Your Guide to Doubling or Even Tripling Your Book of Business and more!

YouTube: Steve Fretzin

Call Steve directly at 847-602-6911



Show notes by Podcastologist Chelsea Taylor-Sturkie


Audio production by Turnkey Podcast Productions. You’re the expert. Your podcast will prove it.